You can only send notifications related to CBD products and shops by email. SMS messages aren’t supported. For information about customer notifications, refer to Set up your customer’s notification options at checkout.
If you sell hemp and/or hemp-derived CBD products, then you need to ensure that you’re following the laws and regulations of both your own state and that of your customers. You should consult your own legal counsel to determine where and what you can sell. Shopify does not provide legal advice.
If I’m selling hemp or hemp-derived products, can I hire a Shopify expert?
Third-party payment providers will have their own policies regarding what products they can support, so you should contact the service you’re interested in using to confirm that they’re able to support your products.
Laws in the United States surrounding hemp and hemp-derived products are changing, so you should consult with legal counsel before you sell these products on Shopify. Shopify can’t provide legal advice on what and where you can sell.
Which shipping service can I use to send my hemp or CBD products?
A full list of third-party providers integrated with Shopify can be found at Ways to accept payments in the United States. However, not all of these payment providers support hemp or CBD product sales.
PayPal CBD policy is pretty straightforward. As one of the earliest payment processors that changed eCommerce, they choose to avoid accounts that are high risk. PayPal makes it very easy for merchants to sign up and begin accepting payments right away. However, PayPal only caters toward low risk industries. A low risk industry does not experience high chargeback volumes. High chargeback volumes are typically associated with a high risk business. If PayPal detects more elevated than normal rates, a merchant’s account and all payment processing functions will be suspended until a further review is completed.
High risk merchants seeking solutions through Square’s traditional payment processing platform are out of luck. The platform does not support high risk industries due to the specification and expertise needed. Without knowing this policy term, high risk merchants can get caught in a violation of terms. This results in the merchant account and funds freezing until a high risk account is established elsewhere. A full list of policy terms, prohibited goods, and restricted sales can be found on Square’s website .
Don’t Get Dropped By PayPal – Get A CBD Merchant Account
The Stripe CBD policy has similar restrictions to other traditional payment processors. Their popularity in traditional processing often confuses high risk merchants. Many high risk merchants don’t even think twice when signing up for Stripe’s platform. But unfortunately, a merchant’s high risk business will likely be shut down once discovered on Stripe. Stripe’s policies state that high risk industries are restricted from using any aspect of the platform. Among those explicitly stated is any Cannabidiol product. Stripe’s CBD policy is zero tolerance. This means if a merchant is discovered selling CBD, they’re account could be frozen. Now, it is up to the merchant to establish a high risk merchant account to regain their business and funds. Once this is done, Stripe can release funds and deactivate your account.
Oftentimes, CBD merchants don’t know this when establishing payment processing. When CBD merchants use traditional processing, they put their entire business at risk. Traditional processors typically ban the sale of CBD. Violating this policy can result in a merchant’s account being frozen. Merchants are left without access to their business and any funds in their merchant account. This is an urgent problem for a merchant to face.
Square’s CBD Policies
Recently, the Square CBD policy has changed. They launched an early-access CBD program for high risk merchants. The program is a limited access trial that allows merchants to sell CBD on Square’s platform. When CBD sales were legalized in 2018, Square felt that there platform needed to be opened up to this new market. So, Square processing has been made available for all types of CBD transactions. There is a CBD processing solution for in-person, online, in-app, and virtual terminal sales. Square CBD processing offers a clear price breakdown for each solution on their website.