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Find out how to provide further documents for an application that is currently in process.

If you cannot find the answer you are looking for on our website and would like to talk to us, you can call our Immigration Contact Centre during the operating hours, 08:00 to 22:00 Monday to Friday (NZT) excluding New Zealand public holidays.

Where to submit additional documents for your application

We have different processes for making a complaint or providing other feedback, depending on what it is about.

Immigration New Zealand media queries should be sent to the Ministry of Business, Innovation and Employment (MBIE) media line.

Immigration New Zealand contact information

If you call us and English is not your first language, say the name of the language you speak and we will connect you to an interpreter. Do not hang up while you are being connected.

Our local expert teams around the world are on standby to help merchants improve their payments performance, navigate the regulatory landscape, and switch on new business models with ease.

Our cloud-based, end-to-end payments platform is modular and flexible meaning you choose only the capabilities you need.

Global optimization

Our fee structure is clear and straightforward, while our in-depth reporting gives you visibility no matter where you operate.

Our dedicated local teams bring regional, international and regulatory expertise, allowing you to navigate market complexities with confidence.


With our modular technology you can seamlessly add the features you need, manage risk and fraud, and add new payment methods to support your growth in multiple new markets.